Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to Kids Got Character. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. 
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Order Cancellation Due To Error

Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Product Returns

1. We undertake to replace you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, please contact us via email or our 'contact us' page. A photo of the faulty or damaged product/s will be required.

2. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse you via the original method of payment for the amount of the purchase including packaging and postage charges. You also have the option to receive your refund as a store credit. We will reimburse return postage charges for faulty or damaged items.

3. If for any reason you are not happy with your purchase, you may return the unused product in the original packaging within thirty (30) days of purchase. We undertake to reimburse you via the original method of payment for the amount of the purchase excluding packaging and postage charges. You are required to arrange and pay for return shipping. We cannot accept responsibility for packages lost in transit, therefore strongly recommend you obtain proof of postage/tracking. 

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